GREAT cw customer service

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yuri9206
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GREAT cw customer service

Post by yuri9206 »

Hi. This is my last experience with CW customer service.
In recent Easter sale I buyed 2 watches, one for my son's 18th birthday, a C8 flyer. Very bargain price for a great watch.
Today watch is delivered. All is ok, even if strap is not the same of the order: a Tiber brown instead oak vintage (or Torro Brava) brown saw in the picture.
I just write at customer's service and one (1) hour later I just have an answer from Andrew Metcalfe.
This is his email:

"Hi Stefano,
I have placed a strap on order for you. As it was our mistake, you are more than welcome to keep the strap as a spare. Please wish your son a Happy Birthday from us!
Kind regards,
Andrew".

What add more about CW service?
Very professional and kindness. Thanks! :D :D :D
C8 Pilot MK II; C5 Malvern MK II; C60 Trident Pro 600 black; C11 Titanium Extreme 1000; C65 Trident Classic LE; C60 Trident Titanium Pro 600 #2; C60 Trident Pro 600 white; C11 MSL Black Manta; C11 Titanium Elite 500; C8 Mark I; C11 Makaira pro 500 orange
cincfleet
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Re: GREAT cw customer service

Post by cincfleet »

That's good news and I think it's a win win situation .
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Bahnstormer_vRS
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Re: GREAT cw customer service

Post by Bahnstormer_vRS »

Excellent and swift response. Definitely win, win.

Well done. :clap:

Guy
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And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)

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richtel
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Re: GREAT cw customer service

Post by richtel »

Credit where it's due- that is great customer service.
Rich

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MiniMpi
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Re: GREAT cw customer service

Post by MiniMpi »

Says it all really, excellent service.
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Thegreyman
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Re: GREAT cw customer service

Post by Thegreyman »

That was great service from CW Stefano. Happy Birthday to your son!
Patrick

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yuri9206
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Re: GREAT cw customer service

Post by yuri9206 »

Thank you to all, friends! :wave:
C8 Pilot MK II; C5 Malvern MK II; C60 Trident Pro 600 black; C11 Titanium Extreme 1000; C65 Trident Classic LE; C60 Trident Titanium Pro 600 #2; C60 Trident Pro 600 white; C11 MSL Black Manta; C11 Titanium Elite 500; C8 Mark I; C11 Makaira pro 500 orange
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Re: GREAT cw customer service

Post by Robden »

Exactly the same watch, strap, colour happened to me, but they have asked for the "wrong" strap to be sent back. BTW, I'm still waiting for the replacement.
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