Hi. This is my last experience with CW customer service.
In recent Easter sale I buyed 2 watches, one for my son's 18th birthday, a C8 flyer. Very bargain price for a great watch.
Today watch is delivered. All is ok, even if strap is not the same of the order: a Tiber brown instead oak vintage (or Torro Brava) brown saw in the picture.
I just write at customer's service and one (1) hour later I just have an answer from Andrew Metcalfe.
This is his email:
"Hi Stefano,
I have placed a strap on order for you. As it was our mistake, you are more than welcome to keep the strap as a spare. Please wish your son a Happy Birthday from us!
Kind regards,
Andrew".
What add more about CW service?
Very professional and kindness. Thanks!
GREAT cw customer service
- yuri9206
- Senior Guru
- Posts: 782
- Joined: Tue Jan 26, 2016 10:33 pm
- CW-watches: 11
- Location: Rome, Italy
GREAT cw customer service
C8 Pilot MK II; C5 Malvern MK II; C60 Trident Pro 600 black; C11 Titanium Extreme 1000; C65 Trident Classic LE; C60 Trident Titanium Pro 600 #2; C60 Trident Pro 600 white; C11 MSL Black Manta; C11 Titanium Elite 500; C8 Mark I; C11 Makaira pro 500 orange
- Bahnstormer_vRS
- Moderator
- Posts: 35163
- Joined: Thu Sep 06, 2012 3:06 pm
- CW-watches: 34
- LE-three: 1
- LE-foura: 1
- LE-fourb: 1
- LE-six: 1
- Location: Hertfordshire, UK
Re: GREAT cw customer service
Excellent and swift response. Definitely win, win.
Well done.
Guy
Well done.
Guy
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
- richtel
- Trusted Seller
- Posts: 1795
- Joined: Tue Sep 29, 2015 9:10 pm
- CW-watches: 8
- Location: Cotswolds
Re: GREAT cw customer service
Credit where it's due- that is great customer service.
Rich
"The bad news is that time flies. The good news is that you're the pilot."
"The bad news is that time flies. The good news is that you're the pilot."
- MiniMpi
- Trusted Seller
- Posts: 37684
- Joined: Sun Apr 10, 2011 9:56 am
- CW-watches: 17
- Location: Cork, Ireland
- Thegreyman
- Trusted Seller
- Posts: 12066
- Joined: Sat May 21, 2016 3:45 pm
- CW-watches: 6
- Location: Edinburgh
Re: GREAT cw customer service
That was great service from CW Stefano. Happy Birthday to your son!
Patrick
C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)
Some others + a few on the way
C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)
Some others + a few on the way
- yuri9206
- Senior Guru
- Posts: 782
- Joined: Tue Jan 26, 2016 10:33 pm
- CW-watches: 11
- Location: Rome, Italy
Re: GREAT cw customer service
Thank you to all, friends!
C8 Pilot MK II; C5 Malvern MK II; C60 Trident Pro 600 black; C11 Titanium Extreme 1000; C65 Trident Classic LE; C60 Trident Titanium Pro 600 #2; C60 Trident Pro 600 white; C11 MSL Black Manta; C11 Titanium Elite 500; C8 Mark I; C11 Makaira pro 500 orange
-
- Senior Guru
- Posts: 400
- Joined: Sat Jan 07, 2017 9:08 am
- CW-watches: 9
- Location: CHESHIRE, ENGLAND
Re: GREAT cw customer service
Exactly the same watch, strap, colour happened to me, but they have asked for the "wrong" strap to be sent back. BTW, I'm still waiting for the replacement.
-
- Similar Topics
- Replies
- Views
- Last post