I have a Twelve on the way (I think the last piece in the door before the great consolidation begins). I bought the basalt grey but was really torn between that and Nordic blue. My question is this: if I need to exchange one for the other, do I get hit by import fees twice if I’m in the US?

Pretty sure I lose the import fees if I return altogether but wasn’t sure if exchanges were handled differently.

Anyone know?

The short answer is I have no experience with this, so I don’t know.

The longer answer is I think you need to reach out to CW to see exactly how they process an exchange. I would think if they process it as a straight exchange - swapping returned item for new item - the declared cost ought to be zero, as you already paid for it and paid associated duties. No new duties and no need to explore a refund of duties.

If they process this as the return and refund of the cost of the first watch and a new purchase of a second watch, I’d think you’d get hit with the import duties again, as it’s an additional purchase. That might then necessitate pursuing a refund of the import duties with Customs. I have to imagine that’s possible, but requires many hoops and lots of paperwork and obscure forums.

This was no help at all, I know. Good luck!

thomcat00 wrote: ↑Mon Sep 04, 2023 11:01 pm If you return an item, US Customs is supposed to refund your duties. I understand their process is deliberately Byzantine. Ive not yet returned any item triggering customs duties so I have no first hand knowledge of it to help with any detail.

Buying from a vendor that charges US Customs up front should trigger a full refund from the vendor if you return the item. Best to check with CW directly.

Thanks!