Falling out of love

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Bahnstormer_vRS
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Re: Falling out of love

Post by Bahnstormer_vRS »

@ITCSUK

Under the heading for Customer Support - Contact us - scroll down

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Guy

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ITCSUK
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)

Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
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ITCSUK
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Re: Falling out of love

Post by ITCSUK »

I have been emailing customer service. It seems to be Katie is the only one that answers emails to me? However it’s still taking a week for them to come back to me🤷🏻‍♂️
C9 Harrison 5 day automatic
C9 Harrison Chrono limited addition
C60 trident pro 600 🔱
C11 Makaira pro 500
Hamilton Jazzmaster Maestro
Gucci 8300 Moon Phase
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ITCSUK
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Re: Falling out of love

Post by ITCSUK »

Watch sent back today. I have that horrible feeling that that’s the last time I will see that watch. Everything else has gone to **** so I would not be at all surprised if they say they never received it
C9 Harrison 5 day automatic
C9 Harrison Chrono limited addition
C60 trident pro 600 🔱
C11 Makaira pro 500
Hamilton Jazzmaster Maestro
Gucci 8300 Moon Phase
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Bahnstormer_vRS
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Re: Falling out of love

Post by Bahnstormer_vRS »

ITCSUK wrote: Thu Mar 28, 2024 3:10 pm Watch sent back today. I have that horrible feeling that that’s the last time I will see that watch. Everything else has gone to **** so I would not be at all surprised if they say they never received it
I presume you've kept a note of the RMSD tracking number and will be able to follow it's journey to Maidenhead?

Guy
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ITCSUK
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)

Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
Trailripper06
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Re: Falling out of love

Post by Trailripper06 »

Unfortunately, I have been dealing with a similar situation. I have a few CW watches I am thrilled with, and always received great customer service in the past. I, too, have had response times with email upwards of 7-10 business days and am over a month with no refund since they received the return :(. Unfortunately email seems to be the more reliable way, as the phone numbers have been completely a bust. Kelly has been the one responding to me, but I believe my emails go to a general inbox and are triaged in order as opposed to directly to someone :(
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Re: Falling out of love

Post by JAFO »

I can honestly say I am very pleased with all my CW watches. I had a few on appro that I returned, but I could have kept them all, but then I would probably have ended up with at least a dozen. ;D
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Amor Vincit Omnia
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Re: Falling out of love

Post by Amor Vincit Omnia »

Steve
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Take nothing but pictures, leave nothing but footprints, kill nothing but time


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ITCSUK
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Re: Falling out of love

Post by ITCSUK »

OK so watch received at CW, that's a good start :D

Just got to wait for the process to assess etc etc etc :yawn:
C9 Harrison 5 day automatic
C9 Harrison Chrono limited addition
C60 trident pro 600 🔱
C11 Makaira pro 500
Hamilton Jazzmaster Maestro
Gucci 8300 Moon Phase
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Re: Falling out of love

Post by WerTicus »

not a great situation. i'd be ordering things that in in stock. glad the website tells you!
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