Falling out of love

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ben.ch
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Re: Falling out of love

Post by ben.ch »

ITCSUK wrote: Mon Mar 18, 2024 7:12 pm
Bahnstormer_vRS wrote: Mon Mar 18, 2024 9:38 am ^^^^ Sorry to hear you have an issue.

What do you mean by 'only runs consistently'?

Guy

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Just that, when wearing it it stops and starts so is not keeping time, you look one moment and it’s stop the next it’s going or correct the time and it starts again.
Think you may mean "inconsistently" or "intermittently" :D
Have you given it a good full wind-up?
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Bahnstormer_vRS
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Re: Falling out of love

Post by Bahnstormer_vRS »

ITCSUK wrote: Mon Mar 18, 2024 7:12 pm Just that, when wearing it it stops and starts so is not keeping time, you look one moment and it’s stop the next it’s going or correct the time and it starts again.
That's most unusual.

What amount of Power Reserve have you got into the movement?

I ask, as timekeeping accuracy for the SH21 is sensitive to the level of PR. It needs to be on 3+ days PR to run consistently within the COSC specification.

I'm wondering whether you may have <3 days PR and it is this causing the issue; for now at least.

Guy
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Chris GB
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Re: Falling out of love

Post by Chris GB »

ITCSUK wrote: Mon Mar 18, 2024 9:33 am Well that was short lived excitement, watch only runs consistently if left off the wrist! which is pretty pointless for a wrist watch! Back to Christopher Ward it will go no doubt another three months while I wait for it to be fixed. Absolutely horrendous story cannot believe how this is unfolded. :thumbdown:
Aw no, that's rotten luck. Here's hoping it can be quickly rectified for you.
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Re: Falling out of love

Post by maclink »

ITCSUK wrote: Mon Mar 18, 2024 9:33 am Well that was short lived excitement, watch only runs consistently if left off the wrist! which is pretty pointless for a wrist watch! Back to Christopher Ward it will go no doubt another three months while I wait for it to be fixed. Absolutely horrendous story cannot believe how this is unfolded. :thumbdown:
Good grief. Tough one this. I feel your pain. I think it should end well.
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Re: Falling out of love

Post by ITCSUK »

It’s stopped on full power and everything in between. I can get it going by messing with the crown and I’ve left it still, on a flat surface ,it will run I let it go for a couple of days, but when you pick it up and move around it stops, so it has a problem. But CW customer support is none existent.
Bahnstormer_vRS wrote: Mon Mar 18, 2024 8:35 pm
ITCSUK wrote: Mon Mar 18, 2024 7:12 pm Just that, when wearing it it stops and starts so is not keeping time, you look one moment and it’s stop the next it’s going or correct the time and it starts again.
That's most unusual.

What amount of Power Reserve have you got into the movement?

I ask, as timekeeping accuracy for the SH21 is sensitive to the level of PR. It needs to be on 3+ days PR to run consistently within the COSC specification.

I'm wondering whether you may have <3 days PR and it is this causing the issue; for now at least.

Guy
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Re: Falling out of love

Post by ITCSUK »

Does anyone have a phone number for CW. I’ve emailed customer support 5 times this week. The first of which was 7:30 Monday! And still they have not responded. :thumbdown: :(
Honestly I’m absolutely livid with this crap I’ve had from them
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Re: Falling out of love

Post by Bahnstormer_vRS »

ITCSUK wrote:Does anyone have a phone number for CW. I’ve emailed customer support 5 times this week. The first of which was 7:30 Monday! And still they have not responded. Image :(
Honestly I’m absolutely livid with this crap I’ve had from them
Phone number is on their website.

When you emailed, did you get an acknowledgement reply?

However, as it is after 17:00hrs GMT CW is now closed until Monday morning.

As for your faulty watch, rather than using the general email address for Customer Services try using; repairs@christopherward.co.uk

Guy

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And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)

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Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
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Re: Falling out of love

Post by Bahnstormer_vRS »

How do I contact CW?

Guy

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In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)

Inscription on the Longitude Dial
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Re: Falling out of love

Post by maclink »

I felt ignored when I replied to order and delivery notifications. I then realised that, unlike in so many other experiences, I was not replying to customer services but instead, an address to nowhere, it seems. However, once I wrote to customer services they always responded quickly.
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Re: Falling out of love

Post by iain »

It’s certainly very hit and miss with which member of the CW team you contact. During the latter stages of the FLE I emailed Peter France so as not to bother the FLE team on here. I never had a response from him to any email I sent to him directly.
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Re: Falling out of love

Post by nbg »

iain wrote: Fri Mar 22, 2024 8:34 pm It’s certainly very hit and miss with which member of the CW team you contact. During the latter stages of the FLE I emailed Peter France so as not to bother the FLE team on here. I never had a response from him to any email I sent to him directly.
Join the club. Neither did I.

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Re: Falling out of love

Post by gannet »

nbg wrote: Fri Mar 22, 2024 9:49 pm
iain wrote: Fri Mar 22, 2024 8:34 pm It’s certainly very hit and miss with which member of the CW team you contact. During the latter stages of the FLE I emailed Peter France so as not to bother the FLE team on here. I never had a response from him to any email I sent to him directly.
Join the club. Neither did I.

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Re: Falling out of love

Post by ajax87 »

^^^ He replied to me! He confirmed they would send my FLE with the XS leather strap. It arrived with standard length :lol:
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Re: Falling out of love

Post by scampbell61 »

In December, I emailed emailed Peter France about the FLE. He didn't email me but to my delight he called me the next day.
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ITCSUK
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Re: Falling out of love

Post by ITCSUK »

Bahnstormer_vRS wrote: Fri Mar 22, 2024 6:18 pm
ITCSUK wrote:Does anyone have a phone number for CW. I’ve emailed customer support 5 times this week. The first of which was 7:30 Monday! And still they have not responded. Image :(
Honestly I’m absolutely livid with this crap I’ve had from them
Phone number is on their website.

When you emailed, did you get an acknowledgement reply?

However, as it is after 17:00hrs GMT CW is now closed until Monday morning.

As for your faulty watch, rather than using the general email address for Customer Services try using; repairs@christopherward.co.uk

Guy

Sent from my Galaxy S23 Ultra using Tapatalk
Thanks for this I couldn’t find the phone number. I will look again ?
Yes I got the confirmation email.
And yes I will try the repair email cheers
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