Hi all.

Just dinged my 2014 Trident Pro black bezel.

Usually so careful but managed to knock it on a door handle last weekend. I noticed last night that there is a small round punch mark dent in the bezel.

I rang Christopher Ward customer services this morning to ask about fitting new bezel or repair?

Anyone had any similar issues like this? Dobyou think they will still have bezel g or the original Trident pro? Kierra I think it was said that they could only quote when they receive the watch back to themselves but might also be a case replacement? I wonder what the cost of this might be...... any thoughts appreciated guys.

Really love this watch and it is an excellent timekeeper by only 15 seconds out or so a week.

Thanks for reading

Paul

Historically CW have held the line that they don't sell watch parts which includes bezel inserts and I think I've yet to see a forum post where a damaged bezel insert hasn't been dealt with by way of a full case replacement.

Next you're going to ask whether, in the event of such a repair, your original case/bezel/insert would be returned to you? I wouldn't hold your breath.

^^^ I thought it was just that CW won't sell you and ship you a part like a bezel insert. I thought they'd absolutely replace just a bezel insert if you send it to them. I've never had it done so I can't say for sure, but it wouldn't make sense for them to replace an entire case for just a bezel issue. They are separate parts.

To the OP, the only way you'll get your answer is by sending it in to CW. Worst case scenario is that if it's too expensive then just have them send it back. There will be no cost to you at that point, just time.

Sorry to hear (and clearly see) what has happened. Agree with ajax87's comments above.

I'll add that I also seem to hit the sides of doorways and door knobs....just odd as there is plenty of room to go through!

Viognier wrote: ↑Thu Jan 26, 2023 4:55 pm Sorry to hear (and clearly see) what has happened. Agree with ajax87's comments above.

I'll add that I also seem to hit the sides of doorways and door knobs....just odd as there is plenty of room to go through!

Some people walk like Liam Gallagher.

Bebop23! Did CW customer services, tell you to send the watch in, just to assess the Bezel damage, or for a quote?

Regards Steve

Hi guys. Thanks for all your thoughts regarding this. CW are going to send out a return pack and they will then inspect and advise with a quote I believe. I asked whether they could give me a quote either way… a) to replace the bezel and b) to replace case and bezel which does seem extreme.
I did wonder whether the dent could be gently tapped out from the inside when it is removed but perhaps it would be difficult to do and they would find it easier I guess to just replace. I hope the cost isn’t going to be too high but do appreciate they are in business to make money.
Between my wife’s grandfather and myself we have 15 CW watches. He died recently and I was given his limited edition Le Mans watch ….. sorry I am digressing here. Thanks again for your input guys.