Darn darn darn..... my new C60 MK2 Yellow LE has a movement issue

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Jkpa
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CW-watches: 6
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Re: Darn darn darn..... my new C60 MK2 Yellow LE has a movement issue

Post by Jkpa »

A1soknownas wrote: Thu Oct 07, 2021 9:12 pm
Jkpa wrote: Thu Oct 07, 2021 7:05 pm CW HQ replied, kindly asking for £165 as repair fee…. I replied with picture of warranty card as originally sent to Vallen and CS team. Dated May 2018 so well within the service/warranty period of 4 years. I hope they will accept it. If not, I guess I’ll have to bite the bullet and then sell all my CWs in disgust… :(
Hope that you get it sorted and with no charge.

This watch may have even been sold before the date (May 2019?) that they changed the stance on warranty from a recommendation to an explicit clause to say that a cost of a service would be charged if a service had not taken place between year 3-4. Would you technically be covered for 5 years anyway if you had the old wording?

For CW to get it wrong and try to charge is a disgrace and really lets them down if that is the case.

The fact that I would be reluctant to wear my C60 in any kind of water just from hearing how they have debated with others whether people have had the crown out or not when there has been water issues pretty much sums up how much I trust them to do the right thing first time these days.
Thanks for your comment. I expect a reply tomorrow morning my time and fingers crossed they will honor the warranty. 8-10 weeks for the repair, they said….
C1 Grand Malvern Small Second SH21
C60 MK2 Trident Pro 7750 Chronograph
C60 MK2 Trident Pro Bronze
C60 MK2 Trident Pro White
C60 MK2 Trident Pro Yellow 316 LE
C60 MK2 Trident Pro Titanium DLC V2
Jkpa
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Posts: 219
Joined: Thu Nov 19, 2020 7:08 pm
CW-watches: 6
Location: NJ USA

Re: Darn darn darn..... my new C60 MK2 Yellow LE has a movement issue

Post by Jkpa »

Update: All is OK with the warranty. They will proceed at no charge so that’s very nice to hear.

Now the wait really begins.
C1 Grand Malvern Small Second SH21
C60 MK2 Trident Pro 7750 Chronograph
C60 MK2 Trident Pro Bronze
C60 MK2 Trident Pro White
C60 MK2 Trident Pro Yellow 316 LE
C60 MK2 Trident Pro Titanium DLC V2
theunsureavenger
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Joined: Tue Jul 06, 2021 9:45 pm

Re: Darn darn darn..... my new C60 MK2 Yellow LE has a movement issue

Post by theunsureavenger »

Jkpa wrote: Fri Oct 08, 2021 11:39 am Update: All is OK with the warranty. They will proceed at no charge so that’s very nice to hear.

Now the wait really begins.
That’s good it hear, did they not request you send the actual
warranty card along with the watch? So a photo sufficed?
Jkpa
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Posts: 219
Joined: Thu Nov 19, 2020 7:08 pm
CW-watches: 6
Location: NJ USA

Re: Darn darn darn..... my new C60 MK2 Yellow LE has a movement issue

Post by Jkpa »

theunsureavenger wrote: Fri Oct 08, 2021 6:40 pm
Jkpa wrote: Fri Oct 08, 2021 11:39 am Update: All is OK with the warranty. They will proceed at no charge so that’s very nice to hear.

Now the wait really begins.
That’s good it hear, did they not request you send the actual
warranty card along with the watch? So a photo sufficed?
That’s right - I gave them a photo. I kept it just in case anything happened to the package during shipping.
C1 Grand Malvern Small Second SH21
C60 MK2 Trident Pro 7750 Chronograph
C60 MK2 Trident Pro Bronze
C60 MK2 Trident Pro White
C60 MK2 Trident Pro Yellow 316 LE
C60 MK2 Trident Pro Titanium DLC V2
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