Robotaz wrote: ↑Wed Jan 27, 2021 7:20 am
I had a CW delivered correctly last week, but this week the watch had a value over $800 and CW blew it. That’s the difference.

But that is specific the US, though other countries also have certain tax/duty thresholds, so it must be some US regulation that DHL are not handling correctly, otherwise any packages travelling stateside that do not have correct documentation should surely be identified during transit. Likewise, DHL's shipping instructions must somehow be lacking, after all CW are doing this all the time and all over the world.

In my own experience (granted, shipping out of Germany) I fell foul of a customs regulation requiring goods over €1000 to get an export permission. My package was separated out at Munich by DHL and they informed me by phone and shipped the package back to me because they could not export it without that paperwork (annoying that they do not take care of it) but at least I could deal with it by taking it down to customs myself. DHL refunded my payment and I reshipped, this time without problem.

Toph wrote: ↑Wed Jan 27, 2021 4:48 am Number 2 from the sale arrived and it’s exceptional.
I had taxes to pay via dhl and it takes 2 mins. Get a text and email. And pay. I am in Australia but we definitely don’t have the issues you all have with customs into the US.. and we have very strict rules ..maybe just more competent people
C43B119B-6533-4823-9794-6F6350E8C496.jpeg

Nice one... another member of the C8 Power Reserve club

JasperCat wrote: ↑Wed Jan 27, 2021 11:48 am

Toph wrote: ↑Wed Jan 27, 2021 4:48 am Number 2 from the sale arrived and it’s exceptional.
I had taxes to pay via dhl and it takes 2 mins. Get a text and email. And pay. I am in Australia but we definitely don’t have the issues you all have with customs into the US.. and we have very strict rules ..maybe just more competent people
C43B119B-6533-4823-9794-6F6350E8C496.jpeg

Nice one... another member of the C8 Power Reserve club

Thank you mate, it really is a cracker!

Just had a message from CW to say my returned 60 chrono is on its way back with a new battery fitted

Robotaz wrote: ↑Tue Jan 26, 2021 10:46 pm

rkovars wrote:

Robotaz wrote: ↑Tue Jan 26, 2021 9:55 pm A few years ago I tried to return a watch. They stood firm demanding I send the watch uninsured at my cost until I submitted proof of my expense, and at my risk. I refused and this went on for awhile and they finally caved and sent me a label. I had forgotten all about that until this mess. They have serious issues with shipping.

You have to be really careful with this. Most shippers will not insure a watch or jewelry for full value. For instance UPS bans shipping of watches over $500. The same with the post office at least for packages going overseas from the US. Fedex restriction is watches over $1000.

It is getting to where the only way to do it is to have personal insurance.

You’re correct on the values for UPS and FedEx. But neither offer insurance of any kind. You pay to have a “declared value”, which means if you have purchased real insurance through some third party, the shippers provide proof of value. They don’t pay you anything.

It’s a very common misconception that UPS and FedEx provide insurance.

I still use EMS and Priority Mail through USPS. It’s real insurance up to their limits.

With USPS you still have to be careful of which service you use. For example Priority Mail Express International also bans shipping watches/jewelry etc. It pays to do a bunch of due diligence beforehand.

ajax87 wrote: ↑Wed Jan 27, 2021 4:29 pm More sale stock added just now, 27 listed including another C8 PR in SS if anyone is still wanting one. I love seeing all the pics, but my 6” wrist can’t handle 44mm

Some stellar pricing too

Nothing will 'add to bag' for me.....
Does it take time to remove the sold ones?

I had the C65 trident and place the order only to find someone just beat me to it.

mabotham wrote: ↑Wed Jan 27, 2021 4:54 pm Nothing will 'add to bag' for me.....
Does it take time to remove the sold ones?

Yes it does.

I think the more expensive ones will add to bag. Maybe just some of them

"Al Deere" is half price less an extra £150 now - ah. that's a nearly new one.

DHL is now sending me a whole new fresh round of emails completely starting this ridiculous process over again like I haven’t been through this and given them the requested information. I’m losing my patience. If it ends up going back to CW they can keep it.

Robotaz wrote: ↑Wed Jan 27, 2021 9:05 pm DHL is now sending me a whole new fresh round of emails completely starting this ridiculous process over again like I haven’t been through this and given them the requested information. I’m losing my patience. If it ends up going back to CW they can keep it.

I am in the same mood. Parcel despatched at January 8. Almost 3 Weeks later still no registration for customs from DHL, because "they have too much parcels". At the end more than 3 Weeks for 800 km (to Germany). I ordered something else from china, despatched at January 18, arrives tomorrow, 9000 km also needed customs.