. You'd think they'd send an email explaining to those of us in limbo 
The tracking-mails are not working, I got my tracking number on the Customer Hotline. The Pacels to the EU are on hold, there is/was a problem with the duties.Mark_B wrote: ↑Tue Jan 12, 2021 11:39 am My order status (100246*** Ordered: 06/01/2021) changed to dispatched this morning and I've received the tracking email also.
....sadly the link to the tracking site doesn't work though, so the excitement and anticipation continues!
Seriously though, CW must be very busy, and difficult circumstances with Covid, so its just a case of keeping it in perspective, sitting tight and being patient I think. They will get through them all soon enough I'm sure.
That explains quite a lotChris_Germany wrote: ↑Tue Jan 12, 2021 11:52 am The Pacels to the EU are on hold, there is/was a problem with the duties.
](./../images/smilies/eusa_wall.gif "Brick wall"){kind=small}
Well that made me smile. We have discussed this, haven't we.Chris_Germany wrote: ↑Tue Jan 12, 2021 11:52 am
The tracking-mails are not working, I got my tracking number on the Customer Hotline. The Pacels to the EU are on hold, there is/was a problem with the duties.
I still maintain they are just snowed under with orders and working there way through them. I did pop a quick email to them yesterday afternoon, asking for status update, haven't had a reply yet, but the order has now been dispatched... maybe worth contacting them if nothing changes very soon...
The Customer Service told me, that DHL asked for custom-payments twice. The sorted it out, that we don´t have to pay anything (VAT or customs) when the pacel arrives to us.JAFO wrote: ↑Tue Jan 12, 2021 12:00 pmWell that made me smile. We have discussed this, haven't we.Chris_Germany wrote: ↑Tue Jan 12, 2021 11:52 am
The tracking-mails are not working, I got my tracking number on the Customer Hotline. The Pacels to the EU are on hold, there is/was a problem with the duties.
If EU customs can confiscate truck drivers ham sandwiches, they will certainly not forget to deal with local sales tax.
Just received a reply to my status query email yesterday, prior to it being marked as dispatched this morning...Chris_Germany wrote: ↑Tue Jan 12, 2021 11:52 amThe tracking-mails are not working, I got my tracking number on the Customer Hotline. The Pacels to the EU are on hold, there is/was a problem with the duties.Mark_B wrote: ↑Tue Jan 12, 2021 11:39 am My order status (100246*** Ordered: 06/01/2021) changed to dispatched this morning and I've received the tracking email also.
....sadly the link to the tracking site doesn't work though, so the excitement and anticipation continues!
Seriously though, CW must be very busy, and difficult circumstances with Covid, so its just a case of keeping it in perspective, sitting tight and being patient I think. They will get through them all soon enough I'm sure.
The dispatch email just means it's been packed, booked with the courier and is waiting for pickup. So it seems that any tracking link won't go live until it gets picked up from them and scanned at the DPD depot... I would expect to see that later this evening, fairly normalYou should receive an email with the tracking details shortly, please note that the tracking link will not go live until the parcel has had its first scan which will be later on today.
As I wrote before. I'm in central europe / EU. After i have provided all requested info to DHL it has arrived w/o any duties, vat whatever. I didnt pay anything on top. Which is great.Chris_Germany wrote: ↑Tue Jan 12, 2021 12:32 pmThe Customer Service told me, that DHL asked for custom-payments twice. The sorted it out, that we don´t have to pay anything (VAT or customs) when the pacel arrives to us.JAFO wrote: ↑Tue Jan 12, 2021 12:00 pmWell that made me smile. We have discussed this, haven't we.Chris_Germany wrote: ↑Tue Jan 12, 2021 11:52 am
The tracking-mails are not working, I got my tracking number on the Customer Hotline. The Pacels to the EU are on hold, there is/was a problem with the duties.
If EU customs can confiscate truck drivers ham sandwiches, they will certainly not forget to deal with local sales tax.
Nice to hear, that you love your new c65. I ordered my second c65 on this sale. My Order-Status went to "order is despatched" on January 8. Until now, the tracking is saying, that the "shipper has generated a shipment label, but the shipment has not yet been handed over to DHL". I am like a kid in the candystoreshaggy wrote: ↑Tue Jan 12, 2021 1:33 pmAs I wrote before. I'm in central europe / EU. After i have provided all requested info to DHL it has arrived w/o any duties, vat whatever. I didnt pay anything on top. Which is great.Chris_Germany wrote: ↑Tue Jan 12, 2021 12:32 pmThe Customer Service told me, that DHL asked for custom-payments twice. The sorted it out, that we don´t have to pay anything (VAT or customs) when the pacel arrives to us.
And i love the c65 trident diver! Now i have to find a bracelet for affordable price to love it even more
Well said Mark_B!
That's certainly the case for me and I'm sure others... there have been cases of over selling previously on sale watches and at least one prototype seems to have been oversold this time, so yes it's the worry of not getting the model that one has lusted after for a good while and finally able to get at a sale price.JAFO wrote: ↑Tue Jan 12, 2021 6:30 pm I doubt people are seriously worried about delivery dates as such. I suspect it's more to do with the remote possibility that there were only 4 of a certain watch, say, and 5 orders were accepted - so until the status goes to despatched there's a slight chance of a failure.
