CW box and chronometer certificate

catzi67 · Post by **catzi67** » Tue Feb 27, 2024 7:51 pm

Having received my Snow Leopard, after what seems like an eternity, I have a problem with the box and the chronometer certificate. The cert is shipped outside the box because it doesn’t fit in the box. In what seems like an unnecessary action, I have to fold the cert it to store it in the logical place - the box.

This seems like a failure to me.

I would prefer that all the watch documentation fits in the box and that, importantly, includes the chronometer cert. Shipping it separately is an invitation to misplace the certificate. A ‘regular’ shaped box would solve the problem.

BTW the Snow Leopard is a lovely watch and is wonderfully accurate!

tikkathree · Post by **tikkathree** » Tue Feb 27, 2024 8:35 pm

Let me get this: the watch came in the current bamboo coffin box? And the bamboo coffin was shipped inside a cardboard outer? With your invoice (and presumably COSC certificate) in cutout in the bottom of the box?

Can't you fold the COSC cert to slot it into the bamboo coffin?

nbg · Post by **nbg** » Tue Feb 27, 2024 8:44 pm

@tikkathree
Pete I have just remembered that I have a couple of COSC certs for CWs that came in the bamboo box.

I folded the certificates so that they now fit in the box, rather than leave them under the box in the outer box. I am now concerned and wondering whether the act of folding the certificate will adversely impact the accuracy of the watches?

Neil

tikkathree · Post by **tikkathree** » Tue Feb 27, 2024 10:23 pm

nbg wrote: ↑Tue Feb 27, 2024 8:44 pm @tikkathree
Pete I have just remembered that I have a couple of COSC certs for CWs that came in the bamboo box.

I folded the certificates so that they now fit in the box, rather than leave them under the box in the outer box. I am now concerned and wondering whether the act of folding the certificate will adversely impact the accuracy of the watches?

Neil

I think that folding the watch case doesn't add anything.

Honestly I couldn't remember the exact disposition of COSC cert vis-a-vis the bamboo coffin but I have this lazy habit of leaving the bamboo coffin and paperwork inside the cardboard shipping crate and lobbing them down the stairs into the wine cellar.

I hope that the mice are stacking them nicely for me.

JAFO · Post by **JAFO** » Wed Feb 28, 2024 12:03 am

I think I have a Cosc cert that was inside the black outer, but didn't fit in the inner box.

catzi67 · Post by **catzi67** » Wed Feb 28, 2024 9:32 pm

Unreasonable as it seems, I don't want to have to fold up the chronometer cert to fit it in the box. I don't think it's unreasonable to expect the box to be designed to 'fit' all the necessary documentation. That's seems to be the norm with 'other' watch brands.

To be honest I think CW would be better providing a lesser box and reducing the cost of the watches. Tissot do nice cardboard boxes.

Post by **Amor Vincit Omnia** » Wed Feb 28, 2024 9:41 pm

catzi67 wrote: ↑Wed Feb 28, 2024 9:32 pm To be honest I think CW would be better providing a lesser box and reducing the cost of the watches. Tissot do nice cardboard boxes.

Have you addressed Customer Services on the matter? That would seem to be the next logical step.

That, or buy a Tissot.

Post by **Bahnstormer_vRS** » Wed Feb 28, 2024 10:54 pm

@catzi67

CW has recently introduced a 'lesser box' that is half the size of the 'Coffin' box that's been in use for the last couple of years. This is being used to ship their latest releases.

It's a double box; with Bamboo inner box to hold the watch, and a presentation / shipping outer to hold all documents such as Owners handbook, Invoice, and COSC Certificate (where applicable) all in a neat envelope.

NB> it's worth noting that COSC certificated watches are very much in the minority of CW watches available and sold.

A few pics for you;-

Guy

maclink · Post by **maclink** » Wed Feb 28, 2024 11:03 pm

Yeah. I got my Sealander GMT 36mm in one of those wider, shorter boxes, but alas, not COSC.

However, I just got a C65 Cranwel series 2 and it arrived in the usual long coffin... erm... sarcophagus....erm ... box.

It's COSC so certificate problem was there. Just folded and fitted it in.

I too feel the packaging is overdone, 2024 and all.

tikkathree · Post by **tikkathree** » Wed Feb 28, 2024 11:22 pm

Bahnstormer_vRS wrote: ↑Wed Feb 28, 2024 10:54 pm @catzi67

CW has recently introduced a 'lesser box' that is half the size of the 'Coffin' box that's been in use for the last couple of years. This is being used to ship their latest releases.

Guy

Golly, I hadn't seen that one before today. Wonder why the FLE didn't arrive in one

Maybe there was a stack of boxes assembled on a shelf waiting the release of the watches?

Post by **Bahnstormer_vRS** » Wed Feb 28, 2024 11:47 pm

tikkathree wrote: ↑Wed Feb 28, 2024 11:22 pm
Golly, I hadn't seen that one before today. Wonder why the FLE didn't arrive in one Maybe there was a stack of boxes assembled on a shelf waiting the release of the watches?

Most likely the new half coffin box was not used for the FLE as that, specifically the Owners Handbook, would have been designed around using the full coffin box.

My two sale purchases, C60 #BumbleBeast and C60 #Tide, arrived in the full coffin.

Guy

iain · Post by **iain** » Thu Feb 29, 2024 6:40 am

Bahnstormer_vRS wrote: ↑Wed Feb 28, 2024 11:47 pm
tikkathree wrote: ↑Wed Feb 28, 2024 11:22 pm
Golly, I hadn't seen that one before today. Wonder why the FLE didn't arrive in one Maybe there was a stack of boxes assembled on a shelf waiting the release of the watches?
Most likely the new half coffin box was not used for the FLE as that, specifically the Owners Handbook, would have been designed around using the full coffin box.

My two sale purchases, C60 #BumbleBeast and C60 #Tide, arrived in the full coffin.

Guy

Yes it was probably due to the handbook and the printed outer cardboard sleeve which also has FLE printing on it, whereas the normal sleeves are just plain black.

iain · Post by **iain** » Thu Feb 29, 2024 6:42 am

I assume you aren’t planning on keeping the outer shipping box and just retaining the coffin?

The COSC certificate fits with the coffin in the shipping box and I always keep these as I see it as part of the original packaging. There’s no need to fold it if you store it in there.

thomcat00 · Post by **thomcat00** » Thu Feb 29, 2024 7:44 am

catzi67 wrote: ↑Tue Feb 27, 2024 7:51 pm Having received my Snow Leopard, after what seems like an eternity, I have a problem with the box and the chronometer certificate. The cert is shipped outside the box because it doesn’t fit in the box. In what seems like an unnecessary action, I have to fold the cert it to store it in the logical place - the box.

This seems like a failure to me.

I would prefer that all the watch documentation fits in the box and that, importantly, includes the chronometer cert. Shipping it separately is an invitation to misplace the certificate. A ‘regular’ shaped box would solve the problem.

BTW the Snow Leopard is a lovely watch and is wonderfully accurate!

I understand your annoyance with the COSC document and the CW box. Do note, CW does not create the COSC form in the shape and size it is; the cert is supplied with the tested movement from the Testing Institute. Redesigning the packaging for a document that only a small percentage of watches will have doesn’t seem economically sensible until the stock is nearly depleted.

tikkathree · Post by **tikkathree** » Thu Feb 29, 2024 8:55 am

iain wrote: ↑Thu Feb 29, 2024 6:42 am I assume you aren’t planning on keeping the outer shipping box and just retaining the coffin?

The COSC certificate fits with the coffin in the shipping box and I always keep these as I see it as part of the original packaging. There’s no need to fold it if you store it in there.

Ditto. Getting rid of the shipping box would seem like a schoolboy error.

So, on receipt of the watch from CW, who takes care to not cut through the tabs on the edge of the lid flap?

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