Customer Survey
- andyg
- Senior Forumgod
- Posts: 1878
- Joined: Sat May 01, 2010 9:37 am
- CW-watches: 6
- Location: Sarf London init!
Customer Survey
just received an online survey via email from Chris.
Hope he reads my comments/views.
I do think it's great the do this though.
Hope he reads my comments/views.
I do think it's great the do this though.
Andy
Each of us will face this question at least once in a year.
"Why do you have so many watches? You can only wear one at a time!"
Each of us will face this question at least once in a year.
"Why do you have so many watches? You can only wear one at a time!"
- andyg
- Senior Forumgod
- Posts: 1878
- Joined: Sat May 01, 2010 9:37 am
- CW-watches: 6
- Location: Sarf London init!
Re: Customer Survey
indeed!
Andy
Each of us will face this question at least once in a year.
"Why do you have so many watches? You can only wear one at a time!"
Each of us will face this question at least once in a year.
"Why do you have so many watches? You can only wear one at a time!"
Re: Customer Survey
I've just completed mine.
Great idea to try and get some feedback, as long as its taken on board.
Unfortunately had to mark them down on customer service and delivery.
Ordered a C8 nearly 4 weeks ago, that has not turned up yet, and it was not showing as 'Pre order'
Only got emails back after chasing it up, and even then nothing concrete.
Would have been nice to have got an email without asking, just explaining this is the problem and this is the date you will get your watch.
Still looking forward to getting the watch though !!
Great idea to try and get some feedback, as long as its taken on board.
Unfortunately had to mark them down on customer service and delivery.
Ordered a C8 nearly 4 weeks ago, that has not turned up yet, and it was not showing as 'Pre order'
Only got emails back after chasing it up, and even then nothing concrete.
Would have been nice to have got an email without asking, just explaining this is the problem and this is the date you will get your watch.
Still looking forward to getting the watch though !!
Re: Customer Survey
f14jag wrote:Received mine and filled out and sent back just wish they had a higher rating for customer services
as there STAR'S all of them
I think to help CW , putting excellent / five stars etc in all the boxes will NOT be helpful.
A survey is not to swell your ego , its a marketing tool to find those areas which the customer feels let down!
This enables CW to improve their services.
So less stars and more constructive criticism.
PS my complaint / problem or constructive remark , less bling more old fashioned style.
PPS yes , I am getting on a bit!
- Kip
- The Administrator
- Posts: 35173
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- CW-watches: 150
- LE-one: yes
- LE-two: yes
- LE-three: yes
- LE-foura: yes
- LE-fourb: yes
- LE-five: yes
- LE-six: yes
- LESeven: yes
- Location: New Hampshire, USA
Re: Customer Survey
Wallbash is correct. It is the purpse of the survey to see, on average, what is right and what is wrong.
Please be forthright in your responses so that everyone will benefit in the long run.
If you feel they deserve 5 stars...great! If not ..be constructive.
Please be forthright in your responses so that everyone will benefit in the long run.
If you feel they deserve 5 stars...great! If not ..be constructive.
Kip
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
- village
- Senior Forumgod
- Posts: 5554
- Joined: Fri Mar 28, 2008 9:10 pm
- CW-watches: 4
- Location: any further South and my feet would be wet...
Re: Customer Survey
Ok....left my thoughts...now to plan on how to spend the £300
If you can read this you are too close to your computer screen....
Re: Customer Survey
No question on price levels. For me, CW watches are getting very pricy. Obviously the omission must mean there is plenty of business at the higher levels.
Re: Customer Survey
I thought there was a question on "value for money" or something along those lines?quark wrote:No question on price levels. For me, CW watches are getting very pricy. Obviously the omission must mean there is plenty of business at the higher levels.
Richard
- andyg
- Senior Forumgod
- Posts: 1878
- Joined: Sat May 01, 2010 9:37 am
- CW-watches: 6
- Location: Sarf London init!
Re: Customer Survey
There was a question on value for money.....quark wrote:No question on price levels. For me, CW watches are getting very pricy. Obviously the omission must mean there is plenty of business at the higher levels.
Andy
Each of us will face this question at least once in a year.
"Why do you have so many watches? You can only wear one at a time!"
Each of us will face this question at least once in a year.
"Why do you have so many watches? You can only wear one at a time!"
-
- Senior Forumgod
- Posts: 2320
- Joined: Thu Aug 13, 2009 11:02 am
- CW-watches: 8
- Location: Northumberland
- Lamps
- Senior Forumgod
- Posts: 2341
- Joined: Thu Mar 20, 2008 5:04 pm
- CW-watches: 2
- LE-two: yes
- Location: Bolton
Re: Customer Survey
I got 3, somehow CW have got 3 emais adresses for me, not sure how thats happened.CornishDave wrote:I must be out of favour, I have not received one!!
I've only filled in one but was tempted to fill them all in to increase my chances of winning.
- Yoda
- Senior Forumgod
- Posts: 1988
- Joined: Tue Apr 22, 2008 3:55 pm
- CW-watches: 7
- Location: Suffolk, UK nr Holland
Re: Customer Survey
I'm glad that so many filled in the survey so quickly. It's all to our benefit
Indigo fugit
Yoda, bringing light to the dark side.
Yoda, bringing light to the dark side.
Re: Customer Survey
As someone who has bought several CWs, I'd love to fill in the survey - but I've never received it!!
Kip, mods - who do I talk to??
Kip, mods - who do I talk to??
C5 Malvern Aviator LE
C8 Pilot Mk1 004
C3 Malvern Chrono
C4 Peregrine 'Phoenix'
Eterna Airforce
Steinhart Nav B Chrono II
Steinhart Ocean One GMT
Bulova Moonwatch
Marloe Coniston Bluebird
Steinhart Nav B-Uhr
Longines Master Chrono Moonphase
C8 Pilot Mk1 004
C3 Malvern Chrono
C4 Peregrine 'Phoenix'
Eterna Airforce
Steinhart Nav B Chrono II
Steinhart Ocean One GMT
Bulova Moonwatch
Marloe Coniston Bluebird
Steinhart Nav B-Uhr
Longines Master Chrono Moonphase
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