Customer service

Discuss Christopher Ward watches
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Kip
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Customer service

Post by Kip »

January 20, 2012

Please be aware that Wera will be away with very limited access for the next week.

Please direct questions to the general customer service address customerservices@christopherward.co.uk instead of the forum direct address.
Last edited by Kip on Thu Jan 26, 2012 4:16 am, edited 1 time in total.
Reason: Sticky adjustment
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Re: Customer service

Post by footycrazy »

A well deserved rest :clap:
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Re: Customer service

Post by mabotham »

Wondered why she hadn't replied to me!!
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Re: Customer service

Post by Clach77 »

Limited access? Should have a holiday properly and leave it all to others. I'm sure they'd cope. :D
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Re: Customer service

Post by Ranger »

If they didn't get it wrong so often, she'd have an easier time of it. :roll:
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Re: Customer service

Post by f1colin »

Ranger wrote:If they didn't get it wrong so often, she'd have an easier time of it. :roll:

Somewhat harsh.... :(
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Re: Customer service

Post by IanK »

Ranger is clearly trying to win a popularity competition !! :lol:
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Re: Customer service

Post by f1colin »

IanK wrote:Ranger is clearly trying to win a popularity competition !! :lol:

LOL!!!! :lol: :clap: :D
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Kip
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Re: Customer service

Post by Kip »

Ranger wrote:If they didn't get it wrong so often, she'd have an easier time of it. :roll:
I think this statement would hold true for any company that requires a customer service department.

I have said this before and perhaps it bears mentioning again.....I speak from experience.

Any company that sells thousands of watches is going to have niggles somewhere. If you are buying from an AD or a jeweler your watch is prepped for delivery by getting cleaned or polished when they arrive and before you get them. These stores may sell from a 100 to a 1000 watches per year, per dealer. There are a lot more dealers worldwide to deal with these issues locally. On top of that these companies still need a customer service staff.

CWL sells thousands of watches annually and has a total staff of 12 people, including ownership, that do everything. When you deal with volume a few things will slip through. They don't like it, but it happens.

CWL has customer service because they need it like everyone else...and I will match the customer service staff against any that I have dealt with. Some come close, but I have yet to see any company meet the level of service that CWL provides on a consistant basis.
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Re: Customer service

Post by julywest »

all i will say I am impressed so far with 2 watches and Wera is largely responsible for that
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Re: Customer service

Post by robert75 »

Just thought it was nice of Kip to keep us updated. Bought a CW watch recently thought they were excellent.
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Re: Customer service

Post by Drmarkf »

Yes, the personal service now is simply wonderful. To be honest, though, it'll be hard for them to keep it up as/if they grow. It's a problem faced by all developing companies, of course.
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