Current repair times.

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robinbarke
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Re: Current repair times.

Post by robinbarke »

Joeyjoejojo wrote:Just been quoted up to 10 weeks to have a bezel lume pip replaced for one that's fallen out of a C60 and disappeared. :-( Really hope it doesn't take that long but I imagine I'll be at the back of the queue. Tempted to just go to somebody local but worried they won't do as good a job as CW.

The watch hasn't been out of the box either since I got my Hydroconquest. Only got it out the other day to take photo's of it for sales corner so really gutted the lume pip dropped out and buggered off somewhere. :thumbdown:
Disappointing that it should fall out compounded by the inordinate time to put one back. Only have to make the diameter of the pip fractionally bigger than the hole and it couldn't fall out!

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Re: Current repair times.

Post by Kip »

I have mentioned it before, and although it won't help you now, CWL is putting a plan in place that will cut service times back to what they used to be.
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stefs
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Re: Current repair times.

Post by stefs »

10 weeks to have a lum pip sorted is a bloody joke. Shouldbe in and out when the case doesnt even have to be opened. Come on cw this is just silly
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Re: Current repair times.

Post by Bahnstormer_vRS »

asqwerth wrote:I have just received back my C5A Mk1 that I had sent to CWL for servicing.

I got it back about a month from the time they received it, which isn't too bad considering I don't live in the UK. Of course, mine was a normal servicing of a watch that was running fine rather than a repair, but still...

And yay, I now have a CWL service pod!
Similar turnaround for a service, as opposed to repair, on my C40.

CWL turned it around in the promised 14 days, which rolled out to three weeks from me completing the online service request order and it being back on my wrist.

Bang on schedule IMHO.

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Re: Current repair times.

Post by Scrogg »

stefs wrote:10 weeks to have a lum pip sorted is a bloody joke. Shouldbe in and out when the case doesnt even have to be opened. Come on cw this is just silly
It's not the job that takes the tme, it's the amount of jobs already in progress when your watch arrives...

Perhaps when you own your own watch company you will have a more effcient system in place, but until then either tell CWL which of the jobs they already have on the go are less important than yours and can be put to one side whilst they carry out the work on yours, or accept that not everything in life happens as quickly as you would like and stop stressing something as unimportant as a watch repair. :D
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Re: Current repair times.

Post by stefs »

Scrogg wrote:
stefs wrote:10 weeks to have a lum pip sorted is a bloody joke. Shouldbe in and out when the case doesnt even have to be opened. Come on cw this is just silly
It's not the job that takes the tme, it's the amount of jobs already in progress when your watch arrives...

Perhaps when you own your own watch company you will have a more effcient system in place, but until then either tell CWL which of the jobs they already have on the go are less important than yours and can be put to one side whilst they carry out the work on yours, or accept that not everything in life happens as quickly as you would like and stop stressing something as unimportant as a watch repair. :D
Its not my watch.... I was sympathising with the person who has this issue so I was not stressing in the least. However I still dont think that its right that a service is done in two weeks where as something like this which shouldnt really occur anyway takes 10!
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Re: Current repair times.

Post by asqwerth »

Waiting for parts, ie new complete bezel or a new pip?
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Re: Current repair times.

Post by Joeyjoejojo »

Needs a new pip as it's fallen out, It surprised me as I haven't worn it since last year. Took it out of it's box, took some photo's put it away. Checked the watch over noticed the pip was gone never to be seen again.

Like I said i know I'm at the back of a queue, i don't expect to jump to the front of it. 10 weeks is a standard response even though it's a simple fix. I'm sure CW will sort to my satisfaction and FOC. Hopefully it doesn't take ten weeks but if does that's life i suppose inconvenient as it might be.
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Re: Current repair times.

Post by Keithnagel »

Any chance of just ordering a new pip? Mine fell off sometime, just noticed the other day it was gone! Watch just over two years old.
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Re: Current repair times.

Post by Bahnstormer_vRS »

Keithnagel wrote:Any chance of just ordering a new pip? Mine fell off sometime, just noticed the other day it was gone! Watch just over two years old.
I don't think you will be able to order a new pip from CWL.

However there have to be watch repairers, or watch spares companies, around somewhere who ought to be able to help you out.

Guy

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Re: Current repair times.

Post by JJH »

just to close this out for my experience. i finally got my C4 back in week 12. the watch was returned in a CW box and new user manual included. Had also been cleaned up. Brilliant. it looks as good as when i first got it nearly 8 years ago. (near on daily use) The most significant thing was inclusion of a fully itemised breakdown of the service carried out and an accompanying service // repair unique reference (what i never got at the start). it felt like CW had upped their game- to what should really be standard customer service. So all's well after initial frustrations on lack of comms and what felt like going round on circles with emails.
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Re: Current repair times.

Post by MiniMpi »

Very good to hear.
Please post a photo of your C4 now.
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Re: Current repair times.

Post by Scrogg »

JJH wrote:i finally got my C4 back in week 12.
Only on week 7 here, so should have mine back just before Christmas using your times as a guide...
JJH wrote:the watch was returned in a CW box and new user manual included.
Did you send it to them in a CW box, or have they just sent you a new one?

I sent mine back in the box for an unwanted C7 I returned to force them into putting it in somethng to send it back to me, hoping for a service pod :lol:
JJH wrote:The most significant thing was inclusion of a fully itemised breakdown of the service carried out and an accompanying service // repair unique reference (what i never got at the start).
Good to know :thumbup:
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Re: Current repair times.

Post by asqwerth »

Scrogg, I emailed Wera specifically to remind them I wanted the service pod! :-)

I'd sent my watch to them in a lightweight hard plastic spectacle case.

What was returned to me was the spectacle case and service pod (with my watch inside the latter), all nicely packed into the black CWL cardboard box (without the actual padded watch box that's usually inside the cardboard box).
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Re: Current repair times.

Post by Scrogg »

Just had my 'Back to Customer' despatch notification e-mail, just over 9 weeks since sending it back...

...I guess I have to wait for it to arrive before finding out what has been done? :roll:
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