I purchased a CWL watch, brand new and direct from CWL. The regulation of the movement was way, way off. It was running +2 mins a day. I contacted Wera, who of course advised me to post it back to UK, they would regulate it and send it back, repaying me my incured cost of posting. All Good.
I do not live in UK, so impatient sod that I am I had it regulated myself at a Rolex/Breitling etc AD. They know me (far too well ) and regulated it to within +6 secs, They then insisted on keeping it for another 36 hours to ensure it was spot on - and charged me less than 20 quid.
I was happy, the watch did not have to endure a to/from International postage trek, and ultimately it saved CWL money, as I did not even consider sending the bill to CWL (it was my decision to get it fixed locally at my expense, so I would not have expected them to pay).
No parts were changed, it was corrected by a qualifed watch professional and pressure tested on completion.
Kip wrote:
With respect, I find this hard to believe Kip.To be clear...If we go strictly by the book, your warranty is void