Clocks go back = C4 busted!

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Ceegee
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Re: Clocks go back = C4 busted!

Post by Ceegee »

Scrogg wrote:Perhaps the company's sales (and thus returns/repairs) have outgrown their capacity to process them effciently, but I don't think the level of customer service has dropped. If anything, I think a small team deals with the ever-increasing demands from customers extremely well.
Don't get me wrong I'm still impressed with the way the team deal with correspondence. But I'd also include repair times as "customer service" and although these turnaround times might now be akin to what you see with other watch manufacturers, the abilty to deal with repairs speedily was something that used to set CWL apart.
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Re: Clocks go back = C4 busted!

Post by Scrogg »

Only way they can do that is improve quality, or take on more staff to carry out repairs. The former takes a long time, the latter less so, but both cost money, and that can only mean higher prices...

The term 'victim of their own success' is often used, but does apply.
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