Jwj5133 wrote: ↑Thu Nov 21, 2024 4:41 pm
Update: I received confirmation from customer support that this model will be rolled over to the applied logo once the current stock is sold out, so I will be returning my current order and waiting a little longer.
Thanks for all the feedback.
I don't want to throw cold water on this response but I still think you need to be okay with never getting the green dial. The reason I say this is because back in 2020 when CW released the C65 World Timer it had a screw down crown. It was the same case as all of the C65 models at the time which did not have a screw down crown. I asked customer service if there were any plans to convert the rest of the line to screw down crowns as well. They said no. There were no plans. Two months later, the entire line transitioned to screw down crowns.
I feel that customer service is the last to know what is actually happening with the lines being offered. So I think you need to treat response with some skepticism.
Life is not a matter of holding good cards, but sometimes, playing a poor hand well. Jack London
Jwj5133 wrote: ↑Thu Nov 21, 2024 4:41 pm
Update: I received confirmation from customer support that this model will be rolled over to the applied logo once the current stock is sold out, so I will be returning my current order and waiting a little longer.
Thanks for all the feedback.
I don't want to throw cold water on this response but I still think you need to be okay with never getting the green dial. The reason I say this is because back in 2020 when CW released the C65 World Timer it had a screw down crown. It was the same case as all of the C65 models at the time which did not have a screw down crown. I asked customer service if there were any plans to convert the rest of the line to screw down crowns as well. They said no. There were no plans. Two months later, the entire line transitioned to screw down crowns.
I feel that customer service is the last to know what is actually happening with the lines being offered. So I think you need to treat response with some skepticism.
Or just make sure that the response from CW is from a person in a position of authority…
rkovars wrote: ↑Thu Nov 21, 2024 5:06 pm
I feel that customer service is the last to know what is actually happening with the lines being offered. So I think you need to treat response with some skepticism.
Or just make sure that the response from CW is from a person in a position of authority…
@Jwj5133
I would agree that Customer Service is the last to know about anything. This is based on several experiences with that "department".
Jwj5133 wrote: ↑Thu Nov 21, 2024 4:41 pm
Update: I received confirmation from customer support that this model will be rolled over to the applied logo once the current stock is sold out, so I will be returning my current order and waiting a little longer.
I don't want to throw cold water on this response but I still think you need to be okay with never getting the green dial.
The C65 Aquitaine's green dial was recently discontinued too. Maybe they don't sell as well? I remember another company stopping green dials because they sold poorly compared to others.
I have come to the realization that I don't want to own the watch without the applied logo and while I will be really disappointed if it doesn't come to fruition I am willing to accept that. If the watch is ultimately discontinued without first going to the applied logo that will also likely be the end of my "relationship" with CW. You cannot solely sell a premium good online and constantly have your customer support group giving bad information to customers.
Hoping that is not the case and everything works out in the end as I love the watches that CW produces.
Jwj5133 wrote: ↑Thu Nov 21, 2024 4:41 pm
Update: I received confirmation from customer support that this model will be rolled over to the applied logo once the current stock is sold out, so I will be returning my current order and waiting a little longer.
Thanks for all the feedback.
Doesn't their reply add to the problem ?
They haven't or can't give any idea of the remaining stock nor how long it will be before that stock is sold. There could be a number of people like yourself that decide not to buy 1 of the remaining stock assuming it should be soon released with the applied logo, especially now they have stated that this model is to get the applied logo.
An additional increase to the length of time before CW release it with the applied logo?
Well it looks like some of you were right and customer service was wrong...again. looking at the website it looks like the green dial has been scrubbed from the Trident collection. It is a shame that customer service is so ill informed and advertising as if they are in the know. Not mad that I returned it seeing as though it wasn't what I wanted but upset the version I wanted will never come to fruition.
