C5 Slimline
Re: C5 Slimline
Thank you for the comments - I had got myself well and truly worked up about this last night then wiser heads ( my wife and sons surprisingly) got involved - it's not worth the heart attack I was heading towards - so this morning i've paid the £52.95 and will just get on with my life !
Thanks again to you all
Thanks again to you all
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- hughesyn
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Re: C5 Slimline
I'm still waiting to hear about mine (they've had it over a week).
If I have to pay to get it fixed, I will never wear it again.
If I have to pay to get it fixed, I will never wear it again.
C8 Pilot Mk II Vintage; C5 Quartz Mk II; C4 'Phoenix', C5 MMXV FLE, C7 Automatic Chronograph
- Amor Vincit Omnia
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Re: C5 Slimline
Isn't that what they call robbing Peter to clothe Paul? Or maybe cutting off your nose to spite your face?
Steve
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Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Re: C5 Slimline
This is interesting. After winding and pushing the crown back in I have to tap or shake mine to get it going. Like I have to say "hey, wake up!" Then it's fine. Any thoughts anyone?FloridaPhil wrote:Wondering if the original poster had the same issue that I had with my C5 Slimline that I returned.
When I wound it up, it wouldn't start which seemed odd. I kept winding it and it still didn't start but I am experienced enough that when I felt the slight pressure at the end of the wind I knew something was off and stopped winding.
It turned out that I needed to give the watch a vigorous shake to get it started. So, if the OP was inexperienced, it's easy to see how he could very well have carried on winding the watch justifiably expecting the second hand to start moving.
Perhaps there's a problem batch of watches?
Cheers
Mike
Mike
- FloridaPhil
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Re: C5 Slimline
Hmm. Two could be a coincidence. Anyone else?Mgstax wrote:This is interesting. After winding and pushing the crown back in I have to tap or shake mine to get it going. Like I have to say "hey, wake up!" Then it's fine. Any thoughts anyone?FloridaPhil wrote:Wondering if the original poster had the same issue that I had with my C5 Slimline that I returned.
When I wound it up, it wouldn't start which seemed odd. I kept winding it and it still didn't start but I am experienced enough that when I felt the slight pressure at the end of the wind I knew something was off and stopped winding.
It turned out that I needed to give the watch a vigorous shake to get it started. So, if the OP was inexperienced, it's easy to see how he could very well have carried on winding the watch justifiably expecting the second hand to start moving.
Perhaps there's a problem batch of watches?
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- hughesyn
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Re: C5 Slimline
Just got an email saying I have to pay £ 42.95 to get it repaired as over winding is not covered by the warranty.
If they insist on this, sadly it will be the end of a relationship with the company that so far has seen me buy 3 new and 1 used watch.
What is the point of a warranty if they just blame the user?
I'm pretty disgusted.
If they insist on this, sadly it will be the end of a relationship with the company that so far has seen me buy 3 new and 1 used watch.
What is the point of a warranty if they just blame the user?
I'm pretty disgusted.
C8 Pilot Mk II Vintage; C5 Quartz Mk II; C4 'Phoenix', C5 MMXV FLE, C7 Automatic Chronograph
Re: C5 Slimline
I wonder why the price difference for apparently the same fault? Is this a common problem for hand winds in general?
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Re: C5 Slimline
Is there guidance in the handbook on winding? The company's attitude seems to indicate that one should stop winding before resistance is felt. When is that!!?hughesyn wrote:Just got an email saying I have to pay £ 42.95 to get it repaired as over winding is not covered by the warranty.
If they insist on this, sadly it will be the end of a relationship with the company that so far has seen me buy 3 new and 1 used watch.
What is the point of a warranty if they just blame the user?
I'm pretty disgusted.
Robin
C9GMT C8 Mk 1 C5 Malvern 2011 C9FLE C50 Malvern COSC C60 FLE2012 2013FLE
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Oris Big Crown, Hublot, Rolex Datejust, Nomos Tangomat.
See my book, Aynho Junction, in the News section of http://www.robinbarkerphotography.com
- poppydoodlesdad
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Re: C5 Slimline
I consider this a stitch-up!
I won't be buying again on this basis alone....
Sent from my GuyPhone using ****
I won't be buying again on this basis alone....
Sent from my GuyPhone using ****
"You can get help from teachers, but you are going to have to learn a lot by yourself, sitting alone in a room." Dr. Seuss
Some watches
Some watches
Re: C5 Slimline
hughesyn wrote:Just got an email saying I have to pay £ 42.95 to get it repaired as over winding is not covered by the warranty.
If they insist on this, sadly it will be the end of a relationship with the company that so far has seen me buy 3 new and 1 used watch.
What is the point of a warranty if they just blame the user?
I'm pretty disgusted.
This is cr@p customer service from CW. I feel your disappointment, but there is enough information within this thread to challenge them using the relevant consumer law. Having explained that if you get charged it's over for you, what's to lose?
The older I get the better I used to be
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- Caller
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Re: C5 Slimline
Every time I read one of these threads, the word 'shoddy', in respect to CW's behaviour comes to mind and sadly, it's not the first time I've used it either.
'Tis me
- FloridaPhil
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Re: C5 Slimline
Frankly, I'm disappointed. It's not like you can take it in to an AD and reason with them. An internet based business lives or dies on its reputation and this has got to be bad practice for the small cost involved.
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Re: C5 Slimline
Not at all!Arbor22 wrote:I wonder why the price difference for apparently the same fault? Is this a common problem for hand winds in general?
Neil
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TZ-UK
Re: C5 Slimline
Is it just me, but when I wind each one of my C5s I can feel the crown getting progressively harder to turn.
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