Broken second hand

Discuss Christopher Ward watches
Post Reply
Lkrm
Senior
Senior
Posts: 72
Joined: Thu Dec 05, 2019 11:36 pm

Broken second hand

Post by Lkrm »

:thumbdown: Holiday drunken bbq disaster. Putting watch back on after bbq and few beers dropped straight onto patio. Massive whack and second hand has come loose.
939F1AAD-C8B9-4F22-9FE1-FFD01437DFEF.jpeg
Louis

C5 Malvern mark III
C65 Trident 316LE Yellow
Spinnaker Bradner
Lkrm
Senior
Senior
Posts: 72
Joined: Thu Dec 05, 2019 11:36 pm

Re: Broken second hand

Post by Lkrm »

Will this be covered by the CW guarantee?
Louis

C5 Malvern mark III
C65 Trident 316LE Yellow
Spinnaker Bradner
User avatar
Bahnstormer_vRS
Moderator
Moderator
Posts: 28169
Joined: Thu Sep 06, 2012 3:06 pm
CW-watches: 25
LE-three: 1
LE-foura: 1
LE-fourb: 1
LE-six: 1
Location: Hertfordshire, UK

Re: Broken second hand

Post by Bahnstormer_vRS »

^^^^ Doubt it; Accidental damage.

That's what your House Contents Insurance is for.

Guy

Sent from my Xperia 5 using Tapatalk

C1 GBT| C4&W7 BBMF| C5 BOB LE| C5 FLE| C7 Apex| C7 MkI 47AD| C7 MkII Harrier
C8 Reg LE| C8 M2.04 LE| C8 Al Deere| C9 FLE| C9 Me109 SPC LE| C11 Mak Navy| C40
C60 FLEx2| C60 Bronze GMT| C60 AbyssSH21-Apex-Blue-Chrono-Concept-Elite P'type |C65 AMGT 2VEV
Lkrm
Senior
Senior
Posts: 72
Joined: Thu Dec 05, 2019 11:36 pm

Re: Broken second hand

Post by Lkrm »

Thanks Guy. Wishful thinking on my part
Louis

C5 Malvern mark III
C65 Trident 316LE Yellow
Spinnaker Bradner
User avatar
MiniMpi
Trusted Seller
Trusted Seller
Posts: 36027
Joined: Sun Apr 10, 2011 9:56 am
CW-watches: 21
Location: Cork, Ireland

Re: Broken second hand

Post by MiniMpi »

Lkrm wrote: Mon Jul 26, 2021 8:19 pm :thumbdown: Holiday drunken bbq disaster. Putting watch back on after bbq and few beers dropped straight onto patio. Massive whack and second hand has come loose.
Sorry to hear this, nothing worse.
Is the watch still ticking away and other hands working and keeping time ?
Hands are just pressed on so it could be a reasonably quick fix and I'd figure it shouldn't be too big a bill.
andybarry87
Senior
Senior
Posts: 198
Joined: Mon Aug 04, 2014 12:17 pm
CW-watches: 4

Re: Broken second hand

Post by andybarry87 »

I had a hand issue with my watch (The chronograph hand moved off of the midnight position depending on which way the watch was being worn). I contacted CW customer services and it’s being repaired by them. Not sure about whether my home insurance would cover that as no identifiable cause, but not overly expensive to fix with CW
C4 Peregrine
C60 Trident GMT 600
C65 Dartmouth
C8 P2725 (incoming!)
C900 Single Pusher
Lkrm
Senior
Senior
Posts: 72
Joined: Thu Dec 05, 2019 11:36 pm

Re: Broken second hand

Post by Lkrm »

Thanks Ferg and Andy. No ticking it seems to have stopped. There was a loud thud on impact with the paving stones ,so I suspect it may well be a little more serious that just the hand coming loose although praying only minor. Email sent to the CW repairs team so will have to wait and see once it has gone back. Love this watch and no 71 of 316 which coincidentally matches my year of birth so hoping repairs won’t be too expensive.
Louis

C5 Malvern mark III
C65 Trident 316LE Yellow
Spinnaker Bradner
JAFO
Senior Forumgod
Senior Forumgod
Posts: 1701
Joined: Wed Jul 15, 2020 3:59 pm

Re: Broken second hand

Post by JAFO »

You will probably have an excess with your watch. If you decide to make a claim, it might make more sense to get a new replacement if offered, rather than pay for a repair, but it would be best to send it back to CW to get a quote, I think.

Good luck.

Are you in the UK or elsewhere?
Lkrm
Senior
Senior
Posts: 72
Joined: Thu Dec 05, 2019 11:36 pm

Re: Broken second hand

Post by Lkrm »

JAFO wrote: Mon Jul 26, 2021 10:08 pm You will probably have an excess with your watch. If you decide to make a claim, it might make more sense to get a new replacement if offered, rather than pay for a repair, but it would be best to send it back to CW to get a quote, I think.

Good luck.

Are you in the UK or elsewhere?
Thanks. In the UK so will get it returned to CW for a quote.
Louis

C5 Malvern mark III
C65 Trident 316LE Yellow
Spinnaker Bradner
User avatar
Bahnstormer_vRS
Moderator
Moderator
Posts: 28169
Joined: Thu Sep 06, 2012 3:06 pm
CW-watches: 25
LE-three: 1
LE-foura: 1
LE-fourb: 1
LE-six: 1
Location: Hertfordshire, UK

Re: Broken second hand

Post by Bahnstormer_vRS »

Lkrm wrote: Mon Jul 26, 2021 8:26 pm Thanks Guy. Wishful thinking on my part
Apologies, but my reply was a touch 'short' and I neglected to consider whether there might be other, unseen, damage (as others have suggested).

Whilst many mechanical watches have an element of 'shock protection' they are nevertheless finely tuned, precision instruments and there's a limit to the amount of shock they can withstand.

As you have done, best to contact CW to arrange a repair, and get the watch to them. Also, read up on your House Contents Insurance to see if the repair is covered, whether you have an excess etc. (much as you would do after having an accident in your car).

Worst case, it may need a new Movement. Alternatively it may need a couple of parts.

See how you go from there. Good luck.

Guy
C1 GBT| C4&W7 BBMF| C5 BOB LE| C5 FLE| C7 Apex| C7 MkI 47AD| C7 MkII Harrier
C8 Reg LE| C8 M2.04 LE| C8 Al Deere| C9 FLE| C9 Me109 SPC LE| C11 Mak Navy| C40
C60 FLEx2| C60 Bronze GMT| C60 AbyssSH21-Apex-Blue-Chrono-Concept-Elite P'type |C65 AMGT 2VEV
Lkrm
Senior
Senior
Posts: 72
Joined: Thu Dec 05, 2019 11:36 pm

Re: Broken second hand

Post by Lkrm »

Bahnstormer_vRS wrote: Mon Jul 26, 2021 11:26 pm
Lkrm wrote: Mon Jul 26, 2021 8:26 pm Thanks Guy. Wishful thinking on my part
Apologies, but my reply was a touch 'short' and I neglected to consider whether there might be other, unseen, damage (as others have suggested).

Whilst many mechanical watches have an element of 'shock protection' they are nevertheless finely tuned, precision instruments and there's a limit to the amount of shock they can withstand.

As you have done, best to contact CW to arrange a repair, and get the watch to them. Also, read up on your House Contents Insurance to see if the repair is covered, whether you have an excess etc. (much as you would do after having an accident in your car).

Worst case, it may need a new Movement. Alternatively it may need a couple of parts.

See how you go from there. Good luck.

Guy
Thank you Guy. No need for an apology.

It did seem to be a fairly heavy fall based on the noise made on impact and so will have to wait and see the full extent of the damage.

I half expected the Crystal to be cracked when I picked it up.

Hopefully just some new parts rather than an entirely new movement.

In the words of the old public information advert “I wish I’d brought my brolly”. “ I wish I’d brought my Bradner.”


Louis
Louis

C5 Malvern mark III
C65 Trident 316LE Yellow
Spinnaker Bradner
CM23
Junior
Junior
Posts: 51
Joined: Mon Feb 01, 2021 8:00 pm
CW-watches: 8

Re: Broken second hand

Post by CM23 »

Blimey, must have been quite a 'whack' but we know how intricate and delicate some pieces are. Fingers crossed for a positive resolution for you.
Post Reply