Anyone else having an issue getting a hold of CW?

Discuss Christopher Ward watches
Phantom1701
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Anyone else having an issue getting a hold of CW?

Post by Phantom1701 »

Curious if any one else is having trouble getting a hold of CW. Placed an order last week for an in stock item. Got the automated email. No ship notice and no response to 2 emails. Odd as that has never happened before.
.pablo.
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Re: Anyone else having an issue getting a hold of CW?

Post by .pablo. »

... perhaps they were at hollidays.
during august, watches even in stock
was marked as 'early september'
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NationOfLaws
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Re: Anyone else having an issue getting a hold of CW?

Post by NationOfLaws »

They’ve been responsive within about two business days when I’ve emailed them.
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RichM
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Re: Anyone else having an issue getting a hold of CW?

Post by RichM »

I've had this and the replies were in my spam folder.
Phantom1701
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Re: Anyone else having an issue getting a hold of CW?

Post by Phantom1701 »

RichM wrote: Tue Sep 06, 2022 7:11 pm I've had this and the replies were in my spam folder.
Checked there too, but nothing. Who knows? I will give it another day.
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Re: Anyone else having an issue getting a hold of CW?

Post by thomcat00 »

If urgent, call them.
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monkeymax
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Re: Anyone else having an issue getting a hold of CW?

Post by monkeymax »

I had a phone call last week answered pretty quickly and subsequent emails that are answered within a day.
If it's urgent a quick phone call may be the way. They're lovely to speak to, too.
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Thegreyman
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Re: Anyone else having an issue getting a hold of CW?

Post by Thegreyman »

I called CS about something today and call was answered in about 30 seconds.
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BUR70N
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Re: Anyone else having an issue getting a hold of CW?

Post by BUR70N »

Same had a phone call with them and straight through to someone.

Did have the same of In Stock item but nothing for a day or so, just the status said Getting ready for dispatch


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DavidHRC
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Re: Anyone else having an issue getting a hold of CW?

Post by DavidHRC »

I placed an order for an in-stock item yesterday and it was dispatched today. Notice said that DHL would deliver Friday to USA. That's responsive. (BTW, color me "Missouri" on DHL delivery on Friday.)