If you are in the UK you can request a returns bag which is pre paid by Christopher Ward,mischaman wrote:I don't want a replacement, I just want everything to be aligned! Can't they take the long hour ticks off and re-align them? This is ridiculous to have to deal with this considering how much these watches cost. It isn't the lume dots that are unaligned, in my second picture, that white line below the lume dot is just a reflection.
Do I have to pay to ship this back out?
If you are outside UK then you have to pay postage upfront, get a receipt and request a refund from Christopher Ward.
I'm not sure, but I don't think they fix them in the UK? May have to be returned to Switzerland? Other members would know more.