Remove Links - 60/60 Warranty

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michaelro1
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Remove Links - 60/60 Warranty

Post by michaelro1 »

Hi Guys,

Got a new watch - can I remove links to test fit and not affect warranty?
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Re: Remove Links - 60/60 Warranty

Post by Bahnstormer_vRS »

I would advise not, just in case you make a hash of the job and scratch the bracelet, which would then not be in new condition to qualify for the 60/60 Warranty return.

Welcome to the forum, by the way. :wave:

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Re: Remove Links - 60/60 Warranty

Post by rogco »

michaelro1 wrote:Hi Guys,

Got a new watch - can I remove links to test fit and not affect warranty?
Yes,

If you click on Customer Service then 60:60 Guarantee on the CW website, it states:

"Does bracelet resizing affect my 60:60 warranty?
No, resizing does not affect the 60:60 warranty, but please include any bracelet links that have been removed when returning the watch."
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Re: Remove Links - 60/60 Warranty

Post by scooter »

Michael

The important part of the 60:60 are the words "If for any reason you’re not happy with your watch, you have up to 60 days to return it, in box-fresh condition, free of charge and receive a replacement or full refund by return with no quibbles".

I would be most surprised if this does not apply to the bracelet as well.

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Re: Remove Links - 60/60 Warranty

Post by Bahnstormer_vRS »

.. . . but if the bracelet gets scratched in the process of link removal?

What then as it will, surely, not be in 'box fresh' condition?

Guy

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Re: Remove Links - 60/60 Warranty

Post by scooter »

I believe that we are thinking along similar lines Guy.

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Re: Remove Links - 60/60 Warranty

Post by Bahnstormer_vRS »

scooter wrote:I believe that we are thinking along similar lines Guy.

scooter
Agreed :thumbup:

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And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)

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Re: Remove Links - 60/60 Warranty

Post by Scrogg »

rogco wrote:Yes,

If you click on Customer Service then 60:60 Guarantee on the CW website, it states:

"Does bracelet resizing affect my 60:60 warranty?
No, resizing does not affect the 60:60 warranty, but please include any bracelet links that have been removed when returning the watch."
This refers to CW re-sizing the bracelet before sending it out, not the customer doing it after taking delivery.

They always send removed links, and understandably expect them back.
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